The maintenance request process depends on where you live. Please find your building below.
Olin Hall, Lasdon House and 77th Street
Submit a request online to Weill Cornell Medicine Facilities Management & Campus Operations.
If there is a maintenance emergency—such as an issue with your door lock, an overflowing sink due to a clogged drain, or other urgent problem—please call their emergency line as soon as possible at (212) 746-2288.
MSK Residences
Submit a request to the MSK Housing Office at workorders@mskcc.org or (212) 639-3164.
If there is a maintenance emergency, such as an issue with your door lock, an overflowing sink due to a clogged drain, or other urgent problem:
- Regular Business Hours (9 AM – 5 PM): Contact your building superintendent or the MSK Housing Office at 212-639-3164 or 212-639-7696
- After 5 PM: Contact the page operator at 212-639-7886
Stahl
Contact the Stahl Rental Office by phone at (212) 879-8020 or in person at 415 East 64th Street (first floor).
If there is a maintenance emergency—such as an issue with your door lock, an overflowing sink due to a clogged drain, or other urgent problem—please also contact the Rental Office by phone. After hours, you will be connected with the on-call superintendent.
Southtown and Riverwalk
Stop by the concierge desk in the lobby or contact them by phone.
- Southtown: (212) 758-6260
- Riverwalk: (646) 282-0833
If there is a maintenance emergency—such as an issue with your door lock, an overflowing sink due to a clogged drain, or other urgent problem—please contact the concierge desk immediately.
Sutton Terrace
Contact Sutton Terrace management online or by phone at (212) 838-4828.
If there is a maintenance emergency—such as an issue with your door lock, an overflowing sink due to a clogged drain, or other urgent problem—please call the maintenance department at (212) 838-4828.
The House at Cornell Tech
You may submit your request through The House's resident portal or contact the concierge desk in the lobby.
If there is a maintenance emergency—such as an issue with your door lock, an overflowing sink due to a clogged drain, or other urgent problem—please contact the concierge desk.