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Maintenance Requests

The maintenance request process depends on where you live. Please find your building below.

Olin Hall, Lasdon House and 77th Street

Submit a request online to Weill Cornell Medicine Engineering and Maintenance.

If there is a maintenance emergency—such as an issue with your door lock, an overflowing sink due to a clogged drain, or other urgent problem—please call their emergency line as soon as possible at (212) 746-2288.  

MSK Residences

Submit a request to the MSK Housing Office at workorders@mskcc.org or (212) 639-3164. 

If there is a maintenance emergency, such as an issue with your door lock, an overflowing sink due to a clogged drain, or other urgent problem:

  • Regular Business Hours (9 AM – 5 PM): Contact your building superintendent or the MSK Housing Office at 212-639-3164 or 212-639-7696
  • After 5 PM: Contact the page operator at 212-639-7886

Stahl

Contact the Stahl Rental Office by phone at (212) 879-8020 or in person at 415 East 64th Street (first floor). They are open seven days a week from 8 AM - midnight.

If there is a maintenance emergency—such as an issue with your door lock, an overflowing sink due to a clogged drain, or other urgent problem—please also contact the Rental Office by phone. After hours, you will be connected with the on-call superintendent. 

Southtown and Riverwalk

Stop by the concierge desk in the lobby or contact them by phone.

  • Southtown: (212) 758-6260
  • Riverwalk: (646) 282-0833

If there is a maintenance emergency—such as an issue with your door lock, an overflowing sink due to a clogged drain, or other urgent problem—please contact the concierge desk immediately.

Sutton Terrace

Contact the Sutton Terrace management online or by phone at (212) 838-4828.

If there is a maintenance emergency—such as an issue with your door lock, an overflowing sink due to a clogged drain, or other urgent problem—please call the maintenance department at (212) 838-4828.

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Housing Office Hours M-F 9AM-5PM (646) 962-2525